"SmartQ is the clear choice for anyone administering large
numbers of surveys. No other automated survey software provides you
with as much flexibility and scalability, and at the same time requires
no programming knowledge."
-- Niels Eskelson, CEO
Applied Behavioral Technologies
"SmartQ will allow individuals with no programming experience
to design and record their own IVR survey applications."
-- Call Center News Service
"I like the fact that with SmartQ I can get real-time results
and respond to customer needs promptly and efficiently. A timely response
is the most cost-effective way to satisfy our customers. A happy customer is
a repeat customer."
-- Josie Thal, National Customer Service Manager
Sears Carpet and Upholstery
"Our customers are always looking for low-cost, time-saving services.
We have won some contracts specifically because we offer SmartQ."
"Being able to offer SmartQ to our clients tells them that we use the
latest technology out there. We can provide them with the right technological
resource to get the job done the smart way and at a low cost to them."
-- Bruce Brown, Research Associate
PRR, Inc.
"As a software engineer, I interact with technical support from
various companies on a regular basis. Further, I provide second tier technical
support to our customers. I therefore greatly appreciate the TeleSage support
staff for their availability, their quick responses, their teamwork, their
patience, and their creativity."
-- Dan Walter, M.A.
The University of Vermont
"TeleSage has delivered on all of its promises.
We are very happy with the results."
-- Sharon Saul, Quality Improvement Coordinator
Monterey County, California
"SmartQ has increased employee productivity and streamlined the
billing process. Through those actions alone it has increased profitability
because we can now handle more volume with less staff."
-- Larry Grupido, Director of Information Systems
Travel Adventures
"DialQ™ was easy to use and the community loved it. Together with
SmartQ, it helped us provide a great public service and allowed me to
collect survey results twice as fast as with operator-assisted calls,
and at a fraction of the cost."
-- Kyle Williams, Owner and General Manager
KOFM - KGWA
"DialQ is intended to help enable call centers to boost sales
and expand their market to mass telephone surveys that are either fully
automated or that transfer to a live operator."
-- Customer Interaction Solutions
"SmartQ allows persons with no programming knowledge to create
their own IVR systems for the lowest cost in the industry... SmartQ
will revolutionize the ease of use and cost of ownership of IVR."
-- HR Software Network
"TeleSage's SmartQ™ can do now what Web applications only
wish for. Almost everyone has access to a touch-tone telephone, while
Internet access is still limited."
-- Terry Dombroski, Information Systems Analyst
United States Army
"SmartQ software... can help companies automate market research
functions such as screening focus group participants, implementing
satisfaction surveys, and monitoring in-store merchandising activities.
"
-- Quirk's Marketing Research Review
"IVR-based staff assessment software like SmartQ Basic and
SmartQ Pro...enable you to create automatic surveys to learn about callers'
job qualifications and histories."
-- Call Center Magazine
"IVR can automatically generate answers to frequently asked
patient questions, improve customer service and assist with care
management."
-- Healthcare Informatics
"TeleSage is the pioneer in bringing affordable IVR and
Web solutions to the healthcare community... TeleSage has followed through on
its commitment to excellence and is now helping to usher in a new era in
healthcare data collection."
-- Computers in Mental Health
"[IVR] is better for the patients because the system provides
an anonymity that makes them more comfortable relaying honest
feedback."
-- Drug Addiction and Mental Health Services
"IVR enables us to intervene and modify the health behavior
of a larger number of patients for a lower unit cost, while also reducing
human data error."
-- Rick Millard, Ph.D.