Smart Q

  1. How can I generate a unique verification code to give to the respondent?
  2. I need a random number from a particular set of numbers
  3. How can I move files from one SmartQ machine to another?
  4. How do I swap between an analog voice board and a digital voice board in the same system?
  5. How can I enable agents that are transferring calls to SmartQ to view the status of the system remotely
  6. How do I switch from IVR survey to a live human operator and then return to the IVR
  7. How do I deal with multiple transcriptionists?
  8. How can I collect digits passed in from the telephone switch?
  9. Is there a command to "courtesy down" the system?
  10. How can I record my own "Invalid" responses?
  11. How do I connect and use the Viking dle-200b device?
  12. How can I ensure two digits in the numbers of the date in the filename?
  13. How do I install a new version of SmartQ?
  14. How can I retrieve data from a database outside of SmartQ to relay information to caller?
  15. How do I use stored procedures?
  16. How do I get transcribed data to display as text in the DB containing closed-ended responses?
  17. How can I specify my own Connection String?
  18. How do I get SmartQ to write to a SQL Server ?
  19. How do I make SmartQ do a database query?
  20. How do I add an item to the Lead Survey so that all calls get recorded?
  21. How can I have multiple lead surveys?
  22. How do I capture and validate dates from my callers?
  23. How can I limit the number of invalid entries and the number of caller repeats?
  24. How can I allow respondents to change their answers?
  25. Where does the transcribed text go after transcription?
  26. Can I set those PIN numbers so they can be used only once?
  27. Can I generate a list of Valid PIN numbers for callers?
  28. If we later add more ports, will there be additional software or hardware costs from Telesage?
  29. Can I fully integrate SmartQ and eQ?
  30. Can outbound IVR deliver a message to voice mail?
  31. What is Start_IVR_Send.exe and what does it do?
  32. Why can't a caller pick up where he left off?
  33. What happens when I uninstall and then reinstall SmartQ?
  34. What happens if a client presses incorrect digits or the wrong number of digits during a response?
  35. What language support does SmartQ provide?
  36. Does SmartQ work outside the US?
  37. Is there a way to not use the MS Access DB for data capture?
  38. When does SmartQ write to the database?
  39. How are the vox files named?
  40. Can I use wav files instead of vox files?
  41. Do I have to record through the voice board?
  42. What is the difference between PCI and ISA voice boards?
  43. What voice boards work with SmartQ?
  44. What are the specs regarding voice recording?
  45. What are the relative trade-offs between T1 and analog lines?
  46. What if I need more than 24 simultaneous calls for my SmartQ system?
  47. What is a ring-down box?
  48. Can I still transfer calls from within SmartQ if I'm using T1 lines?
  49. Will SmartQ handle splitting T1 lines across voice and data?
  50. How many ports does a T1 voice board have?
  51. How many telephone lines do I need?
  52. Does SmartQ support E1s?
  53. I can't retrieve some open-end responses
  54. My survey is not saving the digits my callers enter by phone
  55. My phone lines seem to be taking a very long time to start
  56. I have incorrect dates in my call data
  57. My uninstaller has failed to remove everything and is preventing me from reinstalling
  58. SmartQ is unexpectedly hanging up on some callers
  59. When I hang up during a survey, SmartQ doesn't hang up
  60. SmartQ won't transfer calls
  61. I get "error initializing voice board parameters" on my current activity screen
  62. SmartQ won't detect hangups
  63. Why won't SmartQ answer the phone?
  64. Is there a way to construct an item in SmartQ to accept more than one response?
  65. If we have a list that includes the age of a person, is it possible to tell the system to only call records of a certain age group during certain blocks of time per day. For example, if we wanted to target 60+ during the morning hours but then open up the entire list in the evening how would or could this be done?
  66. How can I configure SmartQ to store survey response data to a shared drive on our network?
  67. Our SmartQ IVR systems is connected to an ISDN trunk line. How can I set Caller ID to display on outbound calls?
  68. What is the best way to link the information from the table containing the phone number information to the response table for each respondent?
  69. How can SmartQ be configured to permit study participants to access the IVR system during certain times?
  70. How can I keep track of the number of calls dialed to a phone number?
  71. Can I use the 'Select Item Type' as 'Custom' and run a script to play an audio from the database?
  72. How do I set up the dialer to call a phone number in the phone list at a given time?
  73. I would like to provide some tailored messages at the end of the interview that are based on the SUM of the food portions they enter for specific questions. Is this possible?
  74. How can I configure SmartQ to e-mail open-ended comments as a .wav file attachemt?
  75. Can SmartQ generate a unique ID and read it callers?
  76. How can I send an open-ended comment as an attachment in an e-mail?
  77. Is SmartQ compatible with Microsoft Access 2007?
  78. Here is an example 2-item survey that will resume an incomplete survey started earlier the same day, by the same person.
  79. Is there a way to 'Retrieve' from the phone database rather than retrieving a previous survey?
  80. Would it be possible to add in a calculation split at the onset of the survey that checks if a survey participant ID has already taken a survey during a time period?
  81. How do I ensure that the outbound phone number is captured as a record in the database?
  82. I wish to link a Study ID number to the phone number it is calling. How can I pass information from the dialer to the survey database?