"TeleSage is the pioneer in bringing affordable IVR and
web solutions to the healthcare community... TeleSage has followed
through on its commitment to excellence and is now helping to usher
in a new era in healthcare data collection."
-- Computers in Mental Health
Among survey software companies, only TeleSage can offer your organization expertise in healthcare delivery and the patient-centered aspects of accreditation. TeleSage also has a proven track record in providing quality survey systems to a wide range of customers in the healthcare industry. Read on to find out how your organization can apply SmartQ™ IVR and eQ™ Web technology to its healthcare needs.
Diagnostic Instruments
Recent studies have confirmed the reliability and validity of telephone and Web surveys in clinical settings. These technologies can save valuable clinician time by pre-screening patients. For patients who have limited mobility or limited access to trained clinicians, SmartQ and eQ can track their status at home using automated surveys.
Functional Status and Satisfaction Screening
The patient-centered outcomes required by NCQA, JCAHO, and CARF, among other organizations, often require new technology to gather this additional data. TeleSage's SmartQ and eQ software can help you gather data from patients in the way that is most versatile and least time-consuming.
Clinical Research Surveys
SmartQ IVR and eQ Web surveys are invaluable tools for clinical research because of their low cost relative to mailing and processing paper surveys; their automation and ease of use; their accessibility to distant subjects; their uniformity and lack of interviewer bias; their multilingual capacities; and their anonymity, which encourages sincere responses to personal questions.
Clinician and Patient Reminders
SmartQ and eQ software can look up data (such as appointment information) that is stored in a standard database and relay this information to inbound callers. With DialQ™ outbound dialing technology, your organization can use the automated SmartQ system to call clinicians and patients and leave detailed messages specific to each telephone number.
Pharmacy or Clinician Referrals
TeleSage's SendQ™ reports can inform patients not only of their scores on the survey they just completed, but also of the contact information for clinicians, providers, or pharmacies in their neighborhood.
Please contact a TeleSage representative to evaluate your needs and discuss the best way for you to connect with your audience.
View the CT Labs Certification Report.