"TeleSage has followed through on its commitment to excellence."
-- Computers in Mental Health
TeleSage eQ survey services offer affordable solutions to your company's Web survey needs. TeleSage eQ is the first Web service that allows custom design of surveys and integration with automated telephone (or IVR) surveys for universal access to your clients.
Like SmartQ™ for IVR, eQ instantly scores and stores your data, permitting real-time monitoring and analysis of results. When we conduct or host both your IVR (with SmartQ) and web survey (with eQ), all results can be stored in the same database for maximum efficiency.
How eQ Works
An eQ specialist at TeleSage can convert your existing IVR surveys to Web surveys, or combine the data from both types of surveys. eQ administers surveys on a Web server and collects data that can be stored in any ODBC-compatible database (Oracle, SQL Server, Access, etc.). For quality control, respondents may be restricted to only particular surveys and can be prevented from taking a survey more than once. The survey results can be viewed by authorized administrators on a password-protected website. Users can then apply custom filters and, in addition to sorting by respondent and specific items, users can summarize data based on values such as frequency, mean, max/min, and sums.
Our eQ services allow you to outsource both the designing and maintaining of your Web surveys. TeleSage hosts your surveys so that you do not need a Web server of your own. Simply point your clients to our link, and they will never know they left your site. To analyze your data, log on to our secure server and view your survey results in real time.
System Requirements for eQ Custom:
- Internet connection with IE 5.0 or Netscape Navigator 4.0 or higher
Data Storage and Retrieval:
Survey results can be stored in any ODBC-compatible database (Oracle, SQL Server, dBase, FoxPro, etc.) that is accessible both by the Web server and the survey design software (via a DSN). Data retrieval and analysis will be restricted by authentication.
eQ Touch Screen Administration
Increase survey convenience and response rates by administrating eQ Web surveys with touch screen technology. TeleSage eQ supports touch screens for organizations with special administration needs, allowing for seamless integration and ease of use.
Touch screens enable organizations to accommodate respondents with diverse abilities, such as individuals with limited computer knowledge, or poor keyboarding skills due to physical ailments. TeleSage eQ and touch screens also benefit your business. For example:
- Touch screens conserve valuable space because they require less hardware than standard keyboard PCs.
- The intuitive nature of touch screens makes them user-friendly, so it takes less time to assist respondents during survey administration.
- Touch screens allow you to intercept customers at strategically placed kiosks, such as mall entrances and exits or a convenient location in your store.
Call 1-866-942-8849 for more information.