"As a software engineer, I interact with technical
support from various companies on a regular basis. Further, I
provide second tier technical support to our customers. I therefore
greatly appreciate the TeleSage support staff for their availability,
their quick responses, their teamwork, their patience, and their
creativity."
-- Dan Walter, M.A.
The University of Vermont
TeleSage SmartQ™ and eQ™ software can enhance the way your organization interacts with customers. Read on to find out how your organization can apply TeleSage's IVR and Web technology to its customer service needs.
Customer Satisfaction Surveys
SmartQ IVR and eQ Web software enables your organization to get instant feedback from customers about products and services. TeleSage's IVR and Web technology reduces the labor costs associated with paper-and-pencil surveys, and can also provide your organization with greater control over the entire survey process. Using inbound or outbound calling technology or the Internet, SmartQ and eQ seamlessly guide respondents through the survey and immediately record, score, and store the results. Together, these two technologies provide detailed, reliable, and actionable data to improve products and customer service.
Research shows that customers find IVR and Web technology to be less intrusive, more interesting, and shorter than traditional paper-and-pencil surveys. Customers are also more honest during automated inquiries because of the anonymity. Use SmartQ and eQ to connect with hard-to-reach customers: try distributing a card with a toll-free number or a Web site address. Customers can call from any touch-tone telephone or log on to a Web page at their convenience, 24 hours a day, 7 days a week. To further increase the response rate, try incentive offers, such as discounts or promotional items in exchange for completing the survey.
General Customer Information
Handle routine customer inquiries about hours of operation or locations with SmartQ or eQ software. The easy-to-use technology will enable customers to access general information about your organization quickly and conveniently. Customers will appreciate not being put on hold and employees will enhance productivity by attending to non-routine customer questions.
Automated Customer Reminders
Using DialQ outbound dialing technology with SmartQ software, your organization can call its customers and leave detailed messages specific to each phone number, such as due dates, account numbers or balances, outstanding quantities or items, zip code, location information and much more. Outbound dialing will save your organization time and money by automating routine customer reminders and freeing employess for other tasks.
Credit Card Processing
Perfect for small- and medium-sized businesses looking to reduce the labor costs of processing telephone credit card orders. SmartQ and eQ enable customers to pay their bills automatically by credit card either over the telephone or on the Internet. The transaction fees are in the usual range for credit card processing, but the process is fully automated, saving your organization time and money.
Using TeleSage software, companies can tailor the account information that customers receive during the telephone call or online session. Customers can check their balances, leave messages about billing questions, or obtain information about new product offerings.
Please contact a TeleSage representative to evaluate your needs and discuss the best way for you to connect with your audience.
View the CT Labs Certification Report.