TeleSage: SmartQ

"The scanner rejected 75% of the forms due to errors. Once we began using the TeleSage SmartQ IVR system in June 2000, those errors were completely eliminated, and the entire process was streamlined."
--Mason Landrum, Information Systems Coordinator
Gallia-Jackson-Meigs Board of Alcohol, Drug Addiction, and Mental Health Services

Automated Telephone Surveys Made Simple and Affordable

The TeleSage SmartQ product line aims to increase the efficiency and affordability of gathering and disseminating information over the telephone. Starting at just under $5K, SmartQ do-it-yourself-software enables you to automate solutions for your survey, interview, research, hotline, and communications needs.

The First in "Load-and-Go" Survey Software

SmartQ installs easily on a computer, and with the help of an ordinary telephone, you can create and record their own surveys or interviews for callers. SmartQ surveys can gather numeric or spoken information and can relay information tailored to the individual caller. Results of the call are instantly stored (and scored) in a standard database, ready for analysis or automated reporting to third parties. With DialQ or Advanced Dialer, you can import telephone numbers and the computer will make the calls for you, administering fully automated surveys or delivering recorded information to your screened client list.

Designed for Your Administrative Assistant to Use

No special training is required to operate SmartQ interactive voice response (IVR) software. On average, it takes new users about two hours to learn how to create and implement their own telephone survey system. Using simple "point and click" technology, you can design and edit your own surveys, making them as sophisticated or simple as you like.

Your Robust and Flexible Choice for Automated Surveys

TeleSage SmartQ software can run up to 99 surveys simultaneously, in any language. The system can branch to different questions, surveys, or telephone numbers based on caller responses. SmartQ automatically scores surveys real-time and stores all results in a standard database. Customers can dial in to take your surveys or, using the DialQ feature, you can call a list of clients. Either way, TeleSage offers you real-time results 24 hours a day, 365 days a year.

Making IVR Software Available to All

TeleSage SmartQ is a proven survey software package and an affordable alternative to the more traditional and costly IVR services.

No more labor intensive processes- Use an automated approach = A fraction of the cost

No programming skills needed to add or change surveys = Simple computer skills

90 Day Free Tech Support = No high labor costs

Outbound Calls with DialQ™ Auto-Dialing

Supplement SmartQ's surveying capability with outbound dialing on each telephone line.

Standard Dialer: Users can import a database of phone numbers and choose which phone lines SmartQ uses to conduct the outbound calling.

Advanced Dialer: More advanced users can easily relay information (dynamic database) specific to each phone number, such as due dates, account numbers or balances, outstanding quantities or items, zip code or location information. SmartQ can use this information to customize the survey presentation for each caller, much like a live calling agent.

More advanced users can easily relay information specific to each phone number, such as due dates, account numbers or balances, outstanding quantities or items, zip code or location information. SmartQ can use this information to customize the survey presentation for each caller, much like a live calling agent.

Click here to learn more about DialQ.

How SmartQ Works

A client makes a call to the telephone connected to your PC, or you make an outbound call to a client.
SmartQ, your automated survey system, answers the call, places the call, or takes over for an operator.

The initial survey the caller takes may contain all the questions you wish to ask. Or, this survey may simply gather information that will route the caller to one of many different surveys you created with SmartQ. For instance, the system can prompt the caller to enter one or more identification numbers, such as a survey ID or a personal identification number (PIN). If you are running multiple surveys, these responses will tell SmartQ which survey to run.
Using recorded voice prompts, the system asks questions that the client answers by using the touchtone keypad on the telephone or by speaking open-ended responses.
SmartQ can present information tailored to each client's responses, or customize the survey by accessing the data from previous calls with the same client.
The caller hangs up.

SmartQ stores the information in a database on your computer's hard drive.
The results are immediately available for easy export and analysis.

Why Choose TeleSage SmartQ?

It's Simple.

No technical expertise or special training required.
Easily and efficiently manage your customer relations; design your own interviews, surveys, and customer reminders; or give your customers information-on-demand, all with your own PC and telephone.
Just review our user-friendly manual, then "point and click" to design, record, and edit your own automated, interactive surveys.
Instantly gather and analyze data from all of your calls in standard databases.
Clients can call in anytime from any phone to take your survey or receive your information.
If you prefer, use operator-assisted calls or fully automated outbound dialing

It's Affordable.

No royalties.
No training fees.
No expensive hardware.
No expensive IT support required.
Satisfaction guaranteed.

It's Robust.

SmartQ uses standard architecture and Windows 2000, NT, and XP-based platforms.
SmartQ is highly rated by CT Labs.
Enables your PC to answer calls, place calls, and administer surveys 24 hours a day, 365 days a year.
Fail-proof "Night Owl" feature signals power or equipment failure for quick response.
Our scalable systems grow with the size of your business; we make IVR technology affordable to companies that previously could not have afforded it.
Fully automated administration of up to 99 surveys simultaneously, each with up to 99 questions.
We are an award-winning company chosen by Fortune 500 companies and active since 1996.
We focus on quality, stability, and ease of use.

It's Flexible.

Point and click to empower your PC to answer incoming calls, or use SmartQ in conjunction with operator-assisted or fully automated outbound calls.
The content of each call can be automatically customized according to individual client responses.
Change your surveys as often as you like with ease and confidence.
Conduct your surveys in any language.
Randomize and rotate your questions for greater objectivity.
Score your surveys or interviews according to any system or calculation you choose--from simple sums to extremely complex algorithms.

Standard Features

Survey Designer: Add your own surveys with Survey Designer. An easy-to-use interface enables you to construct new surveys and record voice prompts with a standard telephone. You can design powerful, branched surveys each containing up to 99 questions, as well as customize your own export format for the data you generate.
Present Information to your Client: You can present tailored information to your client (such as survey scores, appointment dates, or the latest hotline contact information) based on numeric entries during current calls or by accessing the client's call history.
Built-in Prompt Editor: Record your own professional quality prompts using a telephone and our built-in prompt editor.
Remote Upgrades: Most software modifications and new feature additions can be accessed on our website with a password or performed by TeleSage SmartQ from a remote location using modems and an access code.
Accepts Incoming Calls 24 hours a day, 365 days a year: A client calls the SmartQ system, enters his or her ID number, and the system immediately administers the appropriate survey.
Fully Automated Outbound Dialing with DialQ feature.
Automatic Time & Date Stamps: Survey records include the time, date, and duration of call.
Branched or Unbranched Surveys (up to 99 questions each): Unlike paper-and-pencil surveys, TeleSage's automated telephone (IVR) and Web systems are ideally suited for branched surveys, which maximize efficiency and minimize survey duration by directing callers only to the relevant questions, based on their responses.
Dial-in from Second Office: Dial in from home or a second office to monitor the calls currently being placed to your automated survey system.
ViewQ: With a single mouse-click, the user can immediately view (and if necessary, edit) the survey data on-screen. (separate tool)
Multilingual Surveys: Surveys can be administered in English, Spanish, or any other language that your clients use.
Return, Skip, Repeat, & Pause Keys: Callers can press a button to have a question repeated, to skip a question, or to change an answer to a previous question. On the SmartQ system, callers can also choose to pause if they are interrupted or need to take a short break (up to 15 minutes) without ending the call.
Customizable Database Configuration: The system scores surveys automatically and downloads all results to a database in a format you specify.
Scalability: SmartQ runs between 1 and 99 surveys simultaneously and accommodates the full range from 4-line to 24-line (T1) systems. Systems can also be combined for greater capacity.
Manual Data Entry: Should you desire to add additional information to your records, a staff member can manually enter data for automatic integration into the database.
Transfer Live Calls: SmartQ can also allow live operators to transfer incoming or outgoing calls to the survey system. This feature can be particularly useful in longitudinal follow-up calls, research surveys, or satisfaction surveys.
Validation of User IDs: Data linking the client's full name, date of birth, and PIN can be uploaded to the system so that client records include these identifiers.
Transfer from Survey to Live Operator: SmartQ can let you transfer callers to operators at the end of the call, depending on their answers to specific questions.
Spoken Response Capacity: Callers can be routed automatically to voice mail boxes with standard voice mail features, such as save, delete, fast-forward, rewind, and pause. This feature enables the system to record answers to open-ended questions for later transcription.
Question Rotation and Randomization: For researchers, SmartQ also provides the ability to rotate and randomize questions as needed.

System Requirements

Platform: Windows 2000, NT, or XP (only)
Memory: 128 MB of RAM recommended (64 MB minimum)
Mouse: Point-and-click device required
Hard Disk: Minimum 1 GB available
Display: VGA monitor and adapter (minimum 800 x 600 resolution)
Bus: One free PCI slot
Voice Board: Intel Dialogic boards (D/240JCT, D4/PCI or similar)
Telephone: At least one standard telephone
Telephone Lines: One line per Dialogic port
Digital Lines: Supports T-1 signaling

Custom Systems and SendQ™ Reporting

Custom design by TeleSage includes features such as advanced multi-level calculations, NightOwl security monitoring, voice messaging, auto-attendant, fully automated outbound calling, and reporting. SendQ™ reports are sent via fax, e-mail, or printer reflecting up-to-the-minute data. Our tailored system design with hassle-free SendQ™ integration is the robust solution to your specialized data-gathering needs. Click here to discover some of the powerful features you can choose to include in your custom SmartQ system.