"TeleSage has followed through on its commitment to excellence"
    -- Computers in Mental Health

SmartQ™ Telephone Survey Hosting

Let TeleSage host your automated telephone survey or hotline using our state-of-the-art SmartQ software and hardware. Our skilled and friendly staff will assist you in developing a solution to your survey, interview, research, hotline, and communications needs.

Organizations that participate will use a toll-free number provided by TeleSage. For example, using a telephone at a clinic, patients will dial the number and complete surveys by listening to professionally recorded questions and pressing touch-tone keys to answer. This method of assessment provides greater confidentiality and ease of use for patients, some of whom are not able to complete paper-and-pencil assessments because of literacy or language issues. Automated assessments, on the other hand, can be recorded in virtually any language. Customers can take a survey regarding their satisfaction with a recent car purchase using a toll-free number from the privacy of their own home. With our new Voice-to-Web feature, your organization can even listen to customers' open-ended remarks using the Internet and standard speakers.

To try any SmartQ IVR survey demos, please call 919-942-8849 or 1-866-942-8849.

eQ™ Survey Hosting

eQ Custom is an online survey solution that allows your organization to build and maintain Web surveys remotely, via your personal Internet connection. TeleSage can host your surveys so that you do not need a Web server of your own. Simply distribute the website address to your clients in an email message or provide a link on your website. To analyze your respondents' data, log on to our secure server and view your results in real time.

Frequently Asked Questions

1. How does the SmartQ service bureau work?
We can host projects of any size through our secure, state-of-the-art facility in Chapel Hill. Pricing can either be negotiated at a per-minute rate or determined through a lease arrangement depending on the size and duration of the project.

2. How does the eQ Custom service bureau work?
Surveys are designed using eQ and then uploaded to our server for hosting. Our server can handle audio and media files of any size and duration. TeleSage programmers currently design all surveys in close consultation with customers. In several months, customers will have the option of using eQ software to design surveys themselves and use our server to administer them.

3. What benefit do businesses experience by using the service bureau?
Benefits include: lower upfront cost, free technical support and software upgrades, and lower per minute and line pricing than what is likely available locally. The customer provides us with a survey in electronic or paper format, and we can have it up and running very quickly using our years of experience in survey programming and administration.

4. What are the costs involved? How do TeleSage's costs compare with competing service bureaus?
Costs are given on a per-project basis, taking into account the project length, goals, and complexity. TeleSage has several competitive advantages over others in the survey marketplace which is reflected in our pricing.

5. What are the terms of data ownership and data access? How do customers receive their data?
All data collected is the property of the client. Data can be accessed and downloaded 24/7 through a secure SSL (secure socket layer) Web page. Long-term access can also be handled through a more direct connection.