"DialQ was easy to use and the community loved it. Together with
SmartQ, it helped us provide a great public service and allowed me to
collect survey results twice as fast as with operator-assisted calls,
and at a fraction of the cost."
-- Kyle Williams, Owner and General Manager
KOFM - KGWA, Williams Broadcasting, L.L.C.
Supplement SmartQ's surveying capability with outbound dialing on each telephone line. Users can easily import a list of phone numbers and choose which telephone lines DialQ uses to conduct the outbound calling.
The dialer function integrates into each port of SmartQ - that is, you do not need to set up separate ports for dialout calls. DialQ works like a group of calling agents; each line calls out and gives the survey to people who are successfully contacted.
More advanced users can specify information unique to each phone number, such as due dates, account numbers or balances, outstanding quantities or items, and zip code or location information. SmartQ can use this information to customize the survey presentation for each caller.
DialQ Features
DialQ allows the user to:
- Make inbound and outbound calls on the same PC
- Create and schedule multiple dialing jobs
- Customize auto-retry for busy or unanswered numbers
- Detect answering machines and leave messages
- Set calling quotas so that dialing stops when completion goal is met
- Relay information specific to each number contacted
- Leverage SmartQ's powerful lookup features
- Access data in original programs through the .dll feature
Panel for Defining Dialer Jobs
Scheduling Multiple Dialer Jobs
