"As a software engineer, I interact with technical support
from various companies on a regular basis. Further, I provide second tier
technical support to our customers. I therefore greatly appreciate the
TeleSage support staff for their availability, their quick responses,
their teamwork, their patience, and their creativity."
-- Dan Walter, M.A.
The University of Vermont
Custom design by TeleSage includes features such as advanced multi-level calculations, NightOwl security monitoring, voice messaging, auto-attendant, fully automated outbound calling, and reporting. SendQ™ reports can be sent via fax, e-mail, or printer reflecting up-to-the-minute data. Our tailored system design with hassle-free SendQ integration is the powerful solution to your specialized data-gathering needs. Below are just some of the powerful features you can choose to include in your custom SmartQ system.
- Customized Reports: Automatic reports can be generated that include graphical representation of results and a brief narrative as well as sections for critical questions and extreme responses. These reports can be customized to suit your special needs.
- Longitudinal Reporting: Once clients have taken a survey once, their information will be stored so that later reports can automatically compare each client's responses and changes over time.
- Referral by ZIP Code: Referrals to local stores or pharmacies can be faxed or e-mailed to the caller as part of a scored report, based on the client’s ZIP code.
- Night-Owl Monitoring: NightOwl monitors IVR systems remotely to ensure that they are running properly. You can set up NightOwl to call your IVR system at regular intervals and contact the appropriate person if the system misbehaves.
- Auto-Attendant: Auto-Attendant provides you with audio menu trees, such as the familiar "If you know your party's extension, you may enter it now" system. You can transfer a call to any extension at any time.
- Usage Reports: Usage reports show how many calls have been handled on a day-by-day basis. You can have results filtered by survey number, telephone line, or a range of dates. You can also see a daily report of simultaneous-port usage to help determine how well your system is meeting peak demand.